Question 1

What’s involved in clearing gutters?

Accepted Answer

The main reason we get our gutters cleared is to maintain our property, once our gutters start getting blocked, rainwater cannot run directly to your down pipe, and this is when the issues begin.  90% of our business is clearing gutters. There are two main ways to clear gutters, direct from a ladder or from a gutter vacuum (for higher areas such as three-story property’s or awkward areas like above conservatory roofs). Deans Gutters have all the necessary equipment to carry out these jobs in a safe and successful way.

Question 2

Dose my gutter need clearing from a ladder or gutter-vac?

Accepted Answer

There are two lines of thought on this, the main one being of safety, obviously using a gutter-vac is the safest option BUT clearing gutters from a ladder is more hands-on especially on down pipes.  At Deans Gutters we prefer the ladder option, we use commercial ladders fitted with a balance bar and use stand off's at the top to protect your gutter. We carry gutter-vacs for more awkward areas above conservatory roofs and three storey work like roof dormers.  We are very safety concise and don’t take risks when working at height.

Question 3

How often should l get my gutters cleared?

Accepted Answer

This is a question I’m asked a lot, and it all depends on the location of your house, obviously if you are surrounded by trees or have a lot of moss on your roof then you will need to have your gutters cleared more regularly than a house in the city centre. On average 40% of my clients  become yearly customers, with another 40% having them cleared every other year, I  also have clients l see twice yearly, location dictates.

Question 4

Can you clean my gutters?

Accepted Answer

As a basic rule, when we clean gutters, we also include the fascia & soffits, along with the down pipes. We can also offer conservatory roof cleaning and UPVC cladding cleaning. One of the most important parts of this service is an inspection before any work begins, just to assess the condition of the gutters and to manage customers’ expectations. Most guttering will look amazing after a good clean, but it’s impossible to make a 20 year old weathered gutter look new. An outside tap is essential, we have all the up-to-date equipment to give you the best possible results!

Question 5

Can you still clear my gutters with the guards in?

Accepted Answer

We regularly clear and clean gutters for clients who have some type of gutter guard in place, however the process does take longer. We remove all the guards, clear guttering and down pipes, clean the guards and replace for the client if they wish.

Question 6

Can you remove plants and vegetation from my gutters?

Accepted Answer

It’s amazing how much damage plants and creepers and do to your plastic guttering, once the vines start getting between the fascia and the guttering it’s only going to end one way. More often than not we can cut away any vegetation, repair the guttering and have everything working again.

Question 7

Can you sweep my flat roof while clearing my gutters?

Accepted Answer

It’s often a good idea to sweep the flat roof and keep things tidy, it protects your gully’s and overflows in hoppers etc, always happy to help.

Question 8

Is my soak away blocked?

Accepted Answer

A blocked soak away is often mistaken for blocked gutters, once the soak away is blocked the rain water has no where to run away to, so it fills the down pipe up with water and over flows at the top.  Blocked soak away is a drainage issue, we can easily identify a blocked soak away and this is normally picked up on the inspection before we carry out any work.

Question 9

Is my down pipe blocked?

Accepted Answer

The whole point of your down pipe is to take away the rain water from your property into a drain or soak away.  When your down pipe is blocked there is nowhere for the rain water to go, so it fills up your gutters until it floods over the top. Blocked down pipes are one of the major causes of damp. More often than not a blocked down pipe will need to be taken apart and cleared by hand.  On average we are unblocking down pipes most days as part of routine gutter clearance.

Question 10

Can you repair my gutter?

Accepted Answer

This is another service we offer. There will always be a leaky joint, end cap missing, down pipe coming apart - the list goes on.

Question 11

Can you fit water butts?

Accepted Answer

We often fit water butts for our clients, obviously it’s all about saving water for the hotter months. We can fit water butts direct into your house down pipe or we can add guttering to your garden shed and add the butts from there.

Question 12

How much does gutter clearing cost?

Accepted Answer

When it comes to prices for gutter clearing, cleaning or repairs, l always like to have a look beforehand. I will always arrange a time with the client, and pop by for a look. I can give you a price there and then and normally book you in for the work to be done. On average I’m 1-2 weeks booked in advance. There is no call out charge from Deans Gutters.

Question 13

How do l pay for the gutter clearing work?

Accepted Answer

All clients receive an invoice after all the work has been completed, on the invoice you can find the banking details for payment / bank transfer, we also accept cheques and cash, whichever is the easy option for you.

FAQS

Frequently asked questions